سياسة الاستبدال والاسترجاع

Return, Exchange, and Compensation Policy at Al Ous Dates Store: In our keenness to market our products in the most elegant and safest ways with guarantees, we note the following regarding the return and compensation policy followed at Al Ous Dates Store: Exchange Policy: If the product is damaged during shipping or arrives in an unsatisfactory condition, the customer has the right to exchange the product; this is by contacting customer service through WhatsApp at: 96658444008+ or sending an email to: [email protected], provided that contact is made within three days from the date of receiving the order. Return Policy: Customers have the right to return products in the following cases: - The product received does not match the product the customer chose through the store. - There are obvious defects or damages in the product. In case of returning the shipment, the shipping cost will be deducted from the refund amount, and if the return is based on the two mentioned cases, the product must be returned in its original condition within 3 days from the date of receiving the order. After receiving the returned product and verifying that it meets the above conditions, the customer can request a refund or exchange for another product. Note: If a shortage appears in the returned product due to consumption, the value of this shortage will be deducted from the refunded amount. Contact: The refund amount will be returned within 5 to 15 working days. For the return request or more information, please contact the customer service team via WhatsApp: 96658444008+ or email: [email protected]. Policy Changes: The company reserves the right to modify this policy at any time without prior notice. Finally, we hope this policy clarifies the procedures for exchange, return, and compensation. Thank you for your understanding and trust in our services.